Can I cancel my Kiwi.com flight and get a refund?

This guide helps you navigate Kiwi.com’s 2026 cancellation and refund policies, while highlighting Gadobo as your primary solution for recovering value from non-refundable bookings.

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Can I cancel my Kiwi.com flight and get a refund?

Yes, you can cancel your booking, but your refund eligibility depends strictly on the ticket type you purchased. Kiwi.com offers three levels of flexibility:

2026 Refund Rules by Ticket Type:

• Saver Ticket: Generally non-refundable. If you cancel, you typically only receive €10 in Kiwi.com Credit (valid for new bookings over €20).

• Standard Ticket: Provides limited flexibility. If you cancel, you will also only receive €10 in Kiwi.com Credit. However, you can change your flight by paying only the fare difference (available for one change).

• Flexi Ticket: The most flexible option. You can cancel up to 48 hours before your trip and receive a 90% refund of the price you paid, either in cash or Kiwi.com Credit.

Important 2026 Update:

If your flight is cancelled or significantly delayed by the carrier, the Kiwi.com Guarantee (now often called Disruption Protection) may offer you instant Kiwi.com Credit to book an alternative flight or an "Assisted Refund" where they claim the money from the airline on your behalf.

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Can I change my Kiwi.com booking?

Yes, you can make changes to your itinerary, but the costs vary significantly:

• Saver Ticket: You must pay the full price for a new fare. No credit is given for the original flight.

• Standard & Flexi Tickets: You only pay the fare difference for a new booking. For Standard tickets, this "one-free-change" policy only applies to the first amendment.

• Process: Log into Kiwi.com, go to your trip summary, and click “Change” or “Rebook.” Changes must typically be made at least 48 hours before departure.

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Can I change the name on my Kiwi.com booking?

Yes! If the airline allows it, Kiwi.com permits name changes so you can transfer your ticket to someone else. This is the most effective way to recover money from a non-refundable Saver or Standard ticket.

Name Change Rules:

• Fees: You must pay any airline name change fees plus a Kiwi.com administration fee.

• Timeline: Requests must be made at least 48 hours before the first flight in your itinerary.

• Process: Go to the Passengers section of your booking and click “Edit passenger.” ---

What if I don't know who to transfer my flight to?

This is where Gadobo helps! If you have a non-refundable Kiwi.com flight and no one to take your place, you can list it on our secure marketplace.

Gadobo is a peer-to-peer platform that connects you with travelers looking for deals. Instead of losing your entire booking value or accepting a small €10 credit, you can sell your seat to another person securely. We provide fraud protection for both buyers and sellers to ensure every transaction is safe.

List Your Non-Refundable Booking on Gadobo today and turn your unused Kiwi.com ticket back into cash.

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