Can I cancel my American Express Travel booking?

Whether you can cancel depends on the specific terms of the travel provider (airline or hotel) you chose. American Express acts as an agent, so their flexibility is tied to the supplier’s rules.

2026 Cancellation Rules:

• Hotel Only: * More than 14 days before departure: You can typically cancel for a £20 per person American Express fee plus any hotel penalties.

  • 7 days or fewer: Cancellations usually result in a 100% charge of the accommodation cost.

• Flights: Most fares are non-refundable. If you cancel, you will likely lose the ticket price but may be eligible to claim back airport taxes (minus a £20 service fee).

• Package Holidays: As an "Organiser" under UK law, Amex must allow cancellations, but fees are steep—often 100% if cancelled close to departure.

• Same-Day Cancellation: In the UK, Amex Travel typically only offers a full refund if the cancellation is made by 11:59 PM on the same day of booking.

How to cancel: Log in to Manage My Bookings to view your itinerary and cancellation options.

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Can I make changes to my Amex Travel booking?

Amex allows amendments where suppliers permit them, but they come with fixed administration fees.

• Amendment Fee: Amex charges £20 per person, per change, in addition to any price increases or supplier penalties.

• Flights: Name changes, date changes, or destination swaps are rarely permitted by airlines and are often treated as a full cancellation and rebooking at current prices.

• Hotels: You can often change dates or room types for a £20 fee plus the rate difference, provided the hotel isn't in a "no-change" period (usually within 7 days of arrival).

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Can I change the name on my booking?

Yes! For hotels and package holidays, this is your best way to avoid losing 100% of your money.

Name Change Rules:

• Hotels: Amex charges a £20 fee to change a name on a hotel booking. Properties rarely charge extra for this, making it easy to transfer your room to another person.

• Package Holidays: Under the Package Travel Regulations, Amex must allow you to transfer your holiday to another person for a reasonable fee (typically the £20 admin fee plus any airline charges).

• Flights: Most airlines do not allow full name transfers. However, if your flight is part of a package, you have more legal protection to request a transfer.

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What if I don't know who to transfer my booking to?

This is where Gadobo helps! If you have a non-refundable American Express hotel room, flight, or holiday package and no one to take your place, you can list it on our secure marketplace.

Gadobo is a peer-to-peer platform that connects you with travelers looking for last-minute deals. Instead of losing your entire booking value to high cancellation fees, you can sell your reservation to another person securely. We provide fraud protection for both buyers and sellers to ensure every transaction is safe.

List Your Non-Refundable Booking on Gadobo today and turn your unused American Express reservation back into cash.

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